refinishing coatings / supplies

refinishing Support / Services

latest news

We are excited to reveal our 18th stunning color "River Rock" from the Stone-Flecks Ultra Collection. Find the new color here: Stone-Flecks Ultra Colors
Exciting news at Hawk !
We are pleased to announce the following new additions to the Hawk team:

John Kenny - CEO
Mak Joshi - VP of Research & Development
Susan Nygborg- Director of Compliance & Safety .......................Read More

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Hawk Labs LLC Policy on Exchanges, Returns, and Claims of Defective Merchandise:

 

 

72 hour to report a wrond product

 

 

Hawk Labs LLC works hard to ensure that all orders are properly tested, filled carefully, and properly packed for shipping. Any errors in order fulfillment made by Hawk Labs LLC must be reported to Hawk Labs LLC within 72 hours of receipt of merchandise. Product returns for unwanted merchandise must be completed within 14 business days from original delivery. A 20% restocking fee is assessed on all returned items. Products with opened containers are not eligible for returns.

 

Damaged merchandise

 

 

Damages in transit by shipping companies must be reported to Hawk Labs LLC within 24 hours of receipt of the merchandise, in order to process any claim. Any apparent shipping damages observed at the time of package delivery must be noted in writing on the shipping receipt or electronic signature. Any damages not noted in writing at the time of delivery cannot be processed with the shipping company, and as such, the customer cannot be credited for damages.

 

rma code required

 

All returns must first receive a Return Merchandise Authorization (RMA) Code issued by Hawk Labs LLC. No returned merchandise will be accepted by our shipping department without an RMA Code clearly posted on the outside package. Returns of hazardous goods must be packaged by a person or company properly trained in the shipping of hazardous/dangerous goods. The customer is responsible for all shipping charges to Hawk Labs LLC for any returned merchandise or repairs, regardless of warranty status. Hawk Labs LLC is not responsible for freeze/thaw damages, or any other shipping damages, to merchandise returned to Hawk Labs. After 20% restocking fee, credit on returns is based upon salvageable product value at the time of the return.

 

warranty

 

 

Any returns which are deemed to be covered by warranty will be repaired or replaced at the discretion of Hawk Labs LLC, and will be returned to the customer freight prepaid using the most economical method of shipping. Any non-warranty product repair or replacement will be shipped with all shipping and handling charges being the responsibility of the customer. Product repairs will be quoted for parts and labor before repairs are performed.

 
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